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Charities and community groups that can help

If you, or someone you know, needs some additional help here’s a list of organisations who are able to offer dedicated help or advice.

Please be aware that this list was collated during the lockdown in 2020 and therefore you may need to contact charities directly to ensure they are still operational.

You can also call our COVID-19 Community Support and Information line for queries regarding support and assistance on 686262. 

      For people aged 50+

      For people up to the age of 19

Charity name

Contact details

Service

Age Concern

Phone: 
634170 / 631740

Available for Phone Calls Mon-Fri 9am-5pm 

Age Concern offer an information service or support with any problems.  We are able to help with any technology queries and are keeping in touch with people who are isolated or would just like to have a friendly chat with someone

A little Piece of Hope

Phone: 
202074

Email:
littlepieceofhope@hotmail.com

A Little Piece of Hope supports families and children with mental and physical health, and supports (funding one to one therapy, supervised contact and items of equipment) bereaved families and families with children who travel to hospital - Offers support to families with food shopping during lockdown.

Alzheimer's Society

Phone: 
0333 150 3456

Email:
dementia.connect@alzheimers.org.uk

Their phone line is for anyone with a diagnosis of dementia, their family, their carer, or anyone who is concerned about their, or anyone else’s, memory 

Providing regular pre-arranged telephone contact calls for service users who have requested them, either locally or through our dementia connect service. This service uses volunteers, from both the island and the UK, to ensure that people affected by dementia can speak to a friendly voice on a regular basis. This service also monitors their welfare in case of any safeguarding concerns.

Carers Information and Support Courses (CrISP) for people caring for people with a diagnosis of any form of dementia. These courses are delivered virtually (via Zoom) 

Community support available via their talking point group

Autism in Mann

Phone: 
474252/823127

Provide support and a listening ear for any families affected by autism.

Carole Williams is available on the phone for anybody who is self-isolating or has challenges with their young people on 474252 or 823127

Any messages received via Autism in Mann facebook page will be forwarded

The Facebook page is updated daily.

Beat Eating Disorders Charity

Phone: 
Adults - 0808 80 0677
Under 18 - 0808 801 0711

Email: 
Adults - help@beateatingdisorders.org.uk
Under 18 - fyp@beateatingdisorders.org.uk

Supports people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members. 

Care for the Family

Phone:
491043

 

Online and phone marriage support, parent support and bereavement support.

Care for the Family COVID response
Subscriptions to online marriage enrichment sessions
YouTube page with specific COVID19 resources
Topical parenting podcasts
Regular online events

Childline

Phone:
0800 1111

 

Phone and online support for children and young adults. Speak to a Counsellor online between 9am and midnight. Website updated regularly.

Support from other young people on the message board

CIRCA

Phone:
613713

Email:
enquiries@circa.org.im

Operating their Shop mobility Scheme remotely with a drop off service, health and welfare advice - Office manned Mon-Fri 10am-12pm but available over the phone up to 4pm.

Assisting the Vaccination Hub on Chester Street, by offering the use of wheelchairs or mobility scooters to those attending the Hub for their vaccinations, and who are struggling with their mobility.  You do not need to be registered disabled to use this service and there is no charge.

Crossroads Care

Phone:
202197/566382

Email:
carersadvice@crossroadsiom.org

Providing support and respite for carers including a shopping and medication assistance service, phone support and a nursery for key workers.

Cruse Bereavement Care

Phone:
668191

Email:
info@cruseisleofman.org

Free, voluntary and confidential bereavement support service for children, young people and adults – Self referral - Currently offering telephone and online support

Drug and Alcohol Team (DAT)

Phone:
617889

Email:
dat@gov.im

Providing an over the phone service - self-referrals, advice and signposting. 

Family Action

Phone:
6111568

Email:
familyline@family-action.org.uk

Dedicated Isle of Man phoneline providing practical and emotional support to parents and families. Provide support in the following areas:

  • Activities to keep children occupied
  • Emotional coping skills and focusing on the wellbeing of all family members
  • Supporting your child to learn whilst not at school and also learn through play
  • Signposting to gain financial help
  • Practical parenting support

About Family Action

Food Bank IOM

Phone:
646999

Email:
isleofmanfoodbank@gmail.com

Emergency food parcels, which they provide locally or via a drive through service. Partnered with Ramsey Rugby Club to deliver parcels in the north.

 

GamCare

Phone:
622011

Email:
motiv8@iom.com

Information and practical advice for those concerned with their own or someone elses gambling (part of Motiv8) currently doing phone support and consultations.

 

Graih (Support, Drop-in, Night Shelter – Over 18s)

 

Phone: 
304381

For those without overnight accomodation, the emergency night shelter is OPEN every night from 9 p.m. to 7:30 a.m. each night (for over 18s). 

Visiting most vulnerable in the community. 

Providing food for clients

Helpout.im

Email: 
help@helpout.im

The goal of Helpout.im is to help members of the community who may be isolated or require assistance due to Coronavirus or the necessary measures in place to reduce its impact.

Hospice

Phone:
647400

Providing tele-health care and support for patients and families, and zoom palliative support to staff in residential care settings.

Housing Matters Isle of Man

Phone:

301625

Email:

info@housingmatters.im

Manx charity providing advice, guidance and support around housing matters in the Isle of Man.

Isle Listen

Email:
support@islelisten.im

Email in first instance - able to provide listening or to signpost to appropriate service. 

Putting together range of webinars and online training for volunteers to upskill Listeners

Advice for parents who may have young people who are struggling

Youtube
Isle Listen Lockdown Resource Pack

IOM Children's Centre

Phone:
800000

Phone and Skype service for existing clients

Laxey Lifeline

Phone: 
474747

Email:
laxeylifeline@manx.net

Shopping for Garff residents

Collection of Prescriptions

Range of other tasks

Leonard Cheshire

Phone:
817071

Supported living service -  limited to staff and essential visitors

Live at Home

FreePhone:
08081624604

Maria - North/West:
307760

Essie - Douglas:
311438

Kerry - East:
244256

Jackie:
497603

Email:
enquiries@liveathome.im

Helping people over 50 to feel connected and live independently at home with virtual coffee meets, phone call support and a shopping delivery service.

‘Elevenses with Live at Home’ via their facebook page - virtual coffee morning for those feeling the effects of social isolation

Manx Blind Welfare

Phone:
674727

Email:
enquiries@mbws.org.im

Many services still running, including free issue specialist independent living equipment, weekly audio news service online (which includes the latest government covid-19 updates), audio library services via volunteer collection and delivery and assistance accessing vital services including food and other supplies and providing an emotional support line, health and welfare advice for blind and visually impaired members.

Manx Cancer Help

Email:
info@thecentre.im

Free and confidential specialist psychological assessment and counselling sessions for patients and family members over the phone.

Manx Deaf Society

Phone:
202875

Email:
contact@manxdeafsociety.org.im

Support available via Calls, Text, Email and Video Call (Facebook Messenger, WhatsApp and Skype)

Manx Solidarity Fund

Email:
info@manxsolidarityfund.com

A charitable fund that has been established to support Isle of Man-based businesses, charities and individuals aiming to tackle the prevention and relief of poverty by the making of financial grants or by the provision of goods and services essential to the carrying on of daily life, the purchase of medical equipment and test kits, or other charitable purposes.

 

Motiv8

Phone:
627656 / 426400

Email:
motiv8@iom.com

Addiction services providing advice and practical support around alcohol, drug, gambling or other addictive behaviours. Currently doing telephone and online support and consultations.

Motiv8 Addiction Support during COVID-19

Phone:
627656

Email:
motiv8@iom.com

Addiction services providing advice and practical support around alcohol, drug, gambling or other addictive behaviours. 

Motiv8's Recovery Hub

Phone:
627656

Email:
motiv8@iom.com

Addiction services providing advice and practical support around alcohol, drug, gambling or other addictive behaviours.

Naseem's Manx Brain Tumour Charity

Email: 
naseemscharity@manx.net

Offering financial assistance and online councelling services for those suffering from a brain tumour on the Isle of Man.

NSPCC

Phone: 

Help for adults concerned about a child - 0808 800 5000
Help for children and young people call Childline - 0800 1111

Prevent abuse, help rebuild children's lives and support families.

Port St Mary local volunteers (with support of Port St Mary Commissioners)

Phone: 
492558 or 491468

Port St Mary community are here if you need extra help with shopping, dog walking, collections from the pharmacy, advice on using technology, etc.

Quit4You Stop Smoking Service

Phone:
642404

Email:
quit4you@gov.im

Free specialist support and advice regarding smoking and vaping for those wanting to quit or simply wanting a chat about options. Nicotine replacement therapy available. Quit4You call all clients for appointments during lockdown periods.

Quing

Email: 
help@quing.im

Quing TV: an education, well being and information service for people. There is a forum that allows people to co-create what content and training they want.

It is free of charge but people need to sign up for security reasons.

Also offering counselling and small groups over the phone or digitally Again free of charge but sessions are limited to 30 minutes.

Qwell

Online only

Online emotional wellbeing and mental health support.

Relate Isle of Man

Phone:
623902

Email:
relate@mcb.net

Relationship Counselling, Family Counselling, Sex Therapy, Children and Young People's Counselling via zoom

Royal British Legion

Phone:
823974

Armed Forces charity providing care and support to all members of the British Armed Forces past and present and their families. Currently offering welfare phone calls and assistance with shopping or prescriptions.

Salvation Army

Phone:
627742

Email:
douglas@salvationarmy.org.uk

Providing support for the vulnerable members of society, currently offering online worship, referrals for practical assistance and telephone calls.

Silver Line

Phone: 
0800 328 8888

The Silver Line operates the only confidential, free helpline for older people across the UK that's open 24 hours a day, seven days a week, 365 days of the year. 

Southern Befrienders

Phone: 
833025

Email:
southernbefrienders@manx.net

 

Southern Befrienders provides companionship to older people in the south of the island who feel alone, isolated or vulnerable. Our volunteer befrienders visit people in their own homes and are happy to stay in for a cuppa and a chat or go out and about with members. Our friendly, group social activities are held every week and include bingo, lunches at local pubs and restaurants, film afternoons, crafts, trips to places of interest, and a group just for gentlemen to enjoy a pint and a toastie at the local pub. Referral is easy, just a phone call or email, and people can refer themselves.

Spirit of Rushen

Contact Mark Kemp: 466692

Can provide support such as shopping, chores and dog walking

The Children’s Centre

Phone: 800000

Email: info@thechildrenscentre.org.im 

The Children's Centre develops, manages and pioneers a variety of community initiatives and services aimed at enabling children, young people, and families to realise their full potential.

The Samaritans

Phone:
116123

Offer listening and support to people and communities in times of need.

Southern Befrienders

Phone:
833025

Email:
southernbefrienders@manx.net

Provides people with support in two ways; companionship by one-to-one befrienders and in social groups currently operating using telephone calls. 

Able to support the more vulnerable with shopping and dog walking etc

St John Ambulance

 

Prescription collection for those vulnerable - arrange through your local pharmacy

Victim Support

Phone:
679950

Email:
enquiries@victimsupport.im

Free and confidential help to victims and witnesses of crime, their family and friends.  support for people affected by crime, death by road traffic collisions, unusual death or domestic abuse.

Also see: https://www.gov.im/domesticabuse

Women's Aid

 

Phone:
677900

Women's Aid is non profitable charity dedicated to offering women and children a safe refuge when faced with domestic abuse.

Workplace Wellbeing

Phone:
642639

Offering helpful and practical guidance to help local organisations implement wellbeing initiatives into their workplace via telephone.