If you, or someone you know, needs some additional help here’s a list of organisations who are able to offer dedicated help or advice.
Please be aware that this list was collated during the lockdown in 2020 and therefore you may need to contact charities directly to ensure they are still operational.
You can also call our COVID-19 Community Support and Information line for queries regarding support and assistance on 686262.
For people aged 50+
For people up to the age of 19
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Charity name |
Contact details |
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Available for Phone Calls Mon-Fri 9am-5pm Age Concern offer an information service or support with any problems. We are able to help with any technology queries and are keeping in touch with people who are isolated or would just like to have a friendly chat with someone |
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Their phone line is for anyone with a diagnosis of dementia, their family, their carer, or anyone who is concerned about their, or anyone else’s, memory Providing regular pre-arranged telephone contact calls for service users who have requested them, either locally or through our dementia connect service. This service uses volunteers, from both the island and the UK, to ensure that people affected by dementia can speak to a friendly voice on a regular basis. This service also monitors their welfare in case of any safeguarding concerns. Carers Information and Support Courses (CrISP) for people caring for people with a diagnosis of any form of dementia. These courses are delivered virtually (via Zoom) Community support available via their talking point group |
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Provide support and a listening ear for any families affected by autism. Carole Williams is available on the phone for anybody who is self-isolating or has challenges with their young people on 474252 or 823127 Any messages received via Autism in Mann facebook page will be forwarded The Facebook page is updated daily. |
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Supports people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members. |
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Online and phone marriage support, parent support and bereavement support. Care for the Family COVID response |
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Phone and online support for children and young adults. Speak to a Counsellor online between 9am and midnight. Website updated regularly. |
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Operating their Shop mobility Scheme remotely with a drop off service, health and welfare advice - Office manned Mon-Fri 10am-12pm but available over the phone up to 4pm. Assisting the Vaccination Hub on Chester Street, by offering the use of wheelchairs or mobility scooters to those attending the Hub for their vaccinations, and who are struggling with their mobility. You do not need to be registered disabled to use this service and there is no charge. |
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Providing support and respite for carers including a shopping and medication assistance service, phone support and a nursery for key workers. |
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Free, voluntary and confidential bereavement support service for children, young people and adults – Self referral - Currently offering telephone and online support |
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Providing an over the phone service - self-referrals, advice and signposting. |
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Dedicated Isle of Man phoneline providing practical and emotional support to parents and families. Provide support in the following areas:
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Emergency food parcels, which they provide locally or via a drive through service. Partnered with Ramsey Rugby Club to deliver parcels in the north.
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Information and practical advice for those concerned with their own or someone elses gambling (part of Motiv8) currently doing phone support and consultations. |
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Graih (Support, Drop-in, Night Shelter – Over 18s)
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For those without overnight accomodation, the emergency night shelter is OPEN every night from 9 p.m. to 7:30 a.m. each night (for over 18s). Visiting most vulnerable in the community. Providing food for clients |
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The goal of Helpout.im is to help members of the community who may be isolated or require assistance due to Coronavirus or the necessary measures in place to reduce its impact. |
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Providing tele-health care and support for patients and families, and zoom palliative support to staff in residential care settings. |
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Manx charity providing advice, guidance and support around housing matters in the Isle of Man. |
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Email in first instance - able to provide listening or to signpost to appropriate service. Putting together range of webinars and online training for volunteers to upskill Listeners Advice for parents who may have young people who are struggling |
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Phone and Skype service for existing clients |
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Shopping for Garff residents Collection of Prescriptions Range of other tasks |
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Leonard Cheshire |
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Supported living service - limited to staff and essential visitors |
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FreePhone: Maria - North/West: Essie - Douglas: Kerry - East: Jackie: Email: |
Helping people over 50 to feel connected and live independently at home with virtual coffee meets, phone call support and a shopping delivery service. ‘Elevenses with Live at Home’ via their facebook page - virtual coffee morning for those feeling the effects of social isolation |
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Many services still running, including free issue specialist independent living equipment, weekly audio news service online (which includes the latest government covid-19 updates), audio library services via volunteer collection and delivery and assistance accessing vital services including food and other supplies and providing an emotional support line, health and welfare advice for blind and visually impaired members. |
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Free and confidential specialist psychological assessment and counselling sessions for patients and family members over the phone. |
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Support available via Calls, Text, Email and Video Call (Facebook Messenger, WhatsApp and Skype) |
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Manx Solidarity Fund |
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A charitable fund that has been established to support Isle of Man-based businesses, charities and individuals aiming to tackle the prevention and relief of poverty by the making of financial grants or by the provision of goods and services essential to the carrying on of daily life, the purchase of medical equipment and test kits, or other charitable purposes. |
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Addiction services providing advice and practical support around alcohol, drug, gambling or other addictive behaviours. Currently doing telephone and online support and consultations. |
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Addiction services providing advice and practical support around alcohol, drug, gambling or other addictive behaviours. |
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Addiction services providing advice and practical support around alcohol, drug, gambling or other addictive behaviours. |
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Naseem's Manx Brain Tumour Charity |
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Offering financial assistance and online councelling services for those suffering from a brain tumour on the Isle of Man. |
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Phone: Help for adults concerned about a child - 0808 800 5000 |
Prevent abuse, help rebuild children's lives and support families. |
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Port St Mary local volunteers (with support of Port St Mary Commissioners) |
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Port St Mary community are here if you need extra help with shopping, dog walking, collections from the pharmacy, advice on using technology, etc. |
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Free specialist support and advice regarding smoking and vaping for those wanting to quit or simply wanting a chat about options. Nicotine replacement therapy available. Quit4You call all clients for appointments during lockdown periods. |
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Quing TV: an education, well being and information service for people. There is a forum that allows people to co-create what content and training they want. |
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Online only |
Online emotional wellbeing and mental health support. |
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| Relate Isle of Man |
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Relationship Counselling, Family Counselling, Sex Therapy, Children and Young People's Counselling via zoom |
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Armed Forces charity providing care and support to all members of the British Armed Forces past and present and their families. Currently offering welfare phone calls and assistance with shopping or prescriptions. |
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Providing support for the vulnerable members of society, currently offering online worship, referrals for practical assistance and telephone calls. |
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The Silver Line operates the only confidential, free helpline for older people across the UK that's open 24 hours a day, seven days a week, 365 days of the year. | |
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Southern Befrienders provides companionship to older people in the south of the island who feel alone, isolated or vulnerable. Our volunteer befrienders visit people in their own homes and are happy to stay in for a cuppa and a chat or go out and about with members. Our friendly, group social activities are held every week and include bingo, lunches at local pubs and restaurants, film afternoons, crafts, trips to places of interest, and a group just for gentlemen to enjoy a pint and a toastie at the local pub. Referral is easy, just a phone call or email, and people can refer themselves. |
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The Children's Centre develops, manages and pioneers a variety of community initiatives and services aimed at enabling children, young people, and families to realise their full potential. |
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Offer listening and support to people and communities in times of need. |
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Provides people with support in two ways; companionship by one-to-one befrienders and in social groups currently operating using telephone calls. Able to support the more vulnerable with shopping and dog walking etc |
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Prescription collection for those vulnerable - arrange through your local pharmacy |
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Free and confidential help to victims and witnesses of crime, their family and friends. support for people affected by crime, death by road traffic collisions, unusual death or domestic abuse. Also see: https://www.gov.im/domesticabuse |
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| Women's Aid
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Women's Aid is non profitable charity dedicated to offering women and children a safe refuge when faced with domestic abuse. |
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Offering helpful and practical guidance to help local organisations implement wellbeing initiatives into their workplace via telephone. |
If you are a charity who would like to be added to this list then please contact anna.goldsmith@gov.im