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Getting the most from your healthcare provider

Winter pressures are sure to affect primary care this year, but rest assured that healthcare providers have your care as their priority.

You may notice some delays in getting seen by your primary care providers this winter. It’s due to added pressures on these services during the winter period, when resources are particularly stretched due to an increase in demand.

You may also notice:

  • Masks will be worn by the healthcare professional or you will be asked to wear a mask while in the healthcare setting
  • If you have a potentially infectious virus, you may be seen in a ‘hot room’ to reduce the spread to other areas of the clinic
  • You may be seen by an alternative clinical practitioner such as an Advanced Nurse Practitioner
  • You won’t be able to book face-to-face appointments using the online patient booking system, but will need to telephone instead

Please remember:

  • Be Safe, Be Smart, Be Kind – Your healthcare providers care about your health and want to give you the best care they can, so please be patient with your practitioners and respect any measures they have put in place to protect you
  • If you are exempt from wearing a face covering for any reason, please let the receptionist know when you check in so they can make any necessary provisions to accommodate you
  • Healthcare providers are working hard on getting everyone seen by the right person at the right time, they have your best interests at heart this winter and all year round