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COVID-19 – closure of Custom & Excise public counter

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The Customs & Excise public counter at Customs House, North Quay, Douglas, has been closed until and including 31 January 2021 to protect the welfare of customers and staff.

Online services can be used to render VAT returns and payments as normal. If you are not already registered as a user of the Online VAT Services you can register at or alternatively contact us on +44 1624 648100 and officers will assist you in this process. 

Given the closure of the counter facility, customers should pay any outstanding balances either by using Online Tax Services at or by calling +44 1624 648100.

If you are unable to make payment by either of these methods please do so by posting a cheque payable to ‘Isle of Man Government’. Do not send any cash payments by post.

The Customs & Excise team is fully committed to maintaining a full service to customers - if you have any enquiries relating to your customs, excise and VAT affairs, or require any assistance in paying your bill, please call 648100 and officers will be available to help you.

Details of preferred forms of communication are set out below:

  • Post: Customs & Excise Division, Custom House, North Quay, Douglas, IM99 1AG
  • Call: +44 1624 648100, Monday to Friday from 8.30am to 4.30pm.
  • Online:
  • General enquiries: