02/03/2021
Please see our latest advice to Department of Infrastructure tenants about the new circuit break measures which come into place from 00.01am on Wednesday 3 March
Catch it, Bin it, Kill it
We have taken steps to ensure that the majority of our workforce will be working from home, which may cause slight delay to response times for general requests and administrative processes.
Contacting us
You can still contact the housing team in the usual way and on the numbers below:
All housing and maintenance queries
Tel: +44 1624 685955
Mon-Fri 9am - 5pm
Out of hours essential maintenance repairs
Tel: +44 1624 494012
after 4pm until 9am each weekday and 24 hours over weekends/bank holidays
Paying your rent
Your rent is required to be paid weekly as per your tenancy agreement, there has been no change to this arrangement because of lockdown. If Covid related issues have affected your ability to pay rent then please contact us on +44 1624 685955 as a matter of urgency to discuss this with a member of the housing team. Alternatively, you can email housing@gov.im.
Essential Maintenance and Repairs
As per the last lockdown in 2020, we are prioritising essential repairs and maintenance work only. This includes but is not restricted to:
- Loss of electricity
- No heating or hot water
- Burst pipe(s) leading to flooding of your property
- Toilets or drainage failing
- Rain water ingress causing flooding of your property