31/03/2020
Further to our bulletin of 24 March, we are updating you again in light of recent developments and guidance received from Isle of Man Government.
Over the past week we have taken steps to ensure that the majority of our workforce can work from home in order to reduce the risk of Covid-19. Please note we are still available to our customers but we have changed the way you can contact us.
The table below provides you with a list of essential housing telephone numbers and our emergency hours of business contact details
| To make a rent payment by debit card | 685540 | Mon-Fri 9am to 12pm and 1pm to 4pm |
| Maintenance repairs | 685956 | Mon-Fri 9am to 12pm and 1pm to 4pm |
| Out of hours maintenance repairs | 494012 | after 4pm until 9am each weekday and 24 hours over weekends/bank holidays |
| Rent account queries or tenancy matters | 687054 | Mon-Fri 9am to 12pm and 1pm to 4pm |
| First Time Buyers | 685442 | Mon-Fri 9am to 12pm and 1pm to 4pm |
| Housing Waiting List enquiries | 686495 |
Mon-Fri 9am to 12pm and 1pm to 4pm |
It may be necessary for the person who takes your call to take your number and refer your query to a colleague who will then call you back.
Paying your rent
If you are experiencing difficulties paying your rent please contact us on +44 1624 687054 as a matter of urgency to discuss this with a member of the housing team. Alternatively, you can email housing@gov.im.
In response to the coronavirus outbreak, people who receive benefits at the post office using a MiCard can now be paid directly into their bank account instead. For further details, please visit the Social Security website or call Social Security on +44 1624 685656.
We also encourage tenants to pay their rent by Direct Debit, you can request a direct debit mandate form from the Housing team.
Essential Maintenance and Repairs
As previously advised, we are prioritising essential work only within properties. This includes but is not restricted to:
- Loss of electricity
- No heating or hot water
- Burst pipe(s) leading to flooding of your property
- Toilets or drainage failing
- Rain water ingress causing flooding of your property
If you are unsure about whether your request is an emergency, please call +44 1624 685956 and our maintenance team will assess the priority of the work.
If arrangements are made to carry out any works in your property, in order to minimise the risk of spreading coronavirus, please cooperate fully with our customer services and maintenance teams. This will include answering questions regarding your present household circumstance and practicing safe distancing within your home whilst maintenance works are carried out.
Other Services
Reduced housing administration services are now in operation and as a result processing times may be a little longer than usual for application forms and other routine tasks.
We will continue to work with all necessary precautions following the latest public health guidance.