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NHS COVID Pass for Isle of Man residents

Vaccination certificates for travel and events 

21 December 2021

The NHS Covid Pass shows your coronavirus (COVID-19) vaccination details.  

The pass provides proof of your vaccination status in a secure format which is internationally recognised.

You may be asked to show your pass to travel abroad or at events and venues in England and elsewhere, where proof of your COVID-19 vaccinations is required.

There are three options available to demonstrate your COVID-19 vaccination status: via the NHS App, through the NHS website and via letters from the NHS.

You can get a digital NHS COVID Pass in two ways:

  • online – download, save and print your pass on a home computer, laptop or mobile device
  • on the NHS App - view and show your pass on the NHS App on your smartphone or tablet.

To create a digital COVID Pass you will first need to register with the NHS and create a unique login, to ensure secure access to your personal vaccination record.

To do this you will need internet access, a mobile phone and an email address.

If you need the NHS COVID Pass for travel abroad, additional steps are required during the login process to prove your identity, and these are explained in the Frequently Asked Questions below.

Anyone who is unable to access a digital pass can request a secure paper copy of their vaccination certificate to be sent to them. No login is required for this. 

The UK COVID Pass customer service centre will process requests for paper vaccination certificates from Isle of Man residents

To request a letter call Freephone number 0808 1624 119

Please do not call the short number 119 – this is for callers in the UK only. When calling from the Isle of Man you must dial the longer Freephone number.

Read more about access for Isle of Man residents to COVID Pass on the NHS App here: NHS App for vaccination certificates extended to Isle of Man

Please read our Frequently Asked Questions below for more information about getting your NHS Covid Pass

What is the NHS COVID Pass?

The NHS Covid Pass for Isle of Man residents provides evidence of your vaccination status. 

You can use the NHS COVID Pass if you're travelling abroad or going to an event and need to provide evidence of your COVID-19 vaccinations.

If you have internet access and a smartphone, tablet or a computer, you can view and save your digital NHS COVID Pass online or print it as a PDF document.

Your COVID Pass is also available in the NHS App on your smartphone.

You can request a paper copy of your vaccination certificate

When you can get an NHS COVID Pass

This depends on whether you need the COVID Pass for travel for or for going to domestic events and venues. 

When you can get a digital NHS COVID Pass for travel abroad: 

To get a digital NHS COVID Pass for travel you need to be fully vaccinated with a MHRA approved COVID-19 vaccine used in the UK and Isle of Man (e.g AstraZeneca, Pfizer, Moderna)

The NHS COVID Pass is usually available within 24 hours of having your vaccination, but it can take up to 5 days for your records to be updated. 

When you can get a digital NHS COVID Pass for domestic events and venues:

To get a digital NHS COVID Pass for domestic events and venues, you need to be fully vaccinated with a MHRA approved COVID-19 vaccine used in the UK and Isle of Man.

This version of the NHS COVID Pass is usually available 2 weeks after you're fully vaccinated.

How do I obtain a NHS COVID Pass?

The NHS Covid Pass for Isle of Man residents provides evidence of your vaccination status. 

Online using the NHS COVID Pass online service using your NHS Login to download your COVID Pass (Pass is valid for 30 days)

Request a paper version by calling the UK COVID Pass Customer Service Centre on Freephone number 0808 1624 119

Getting a digital NHS COVID pass

You can get a digital NHS COVID Pass showing your coronavirus (COVID-19) vaccinations.

You can use this if you're travelling abroad or going to a domestic event or venue and need to prove your COVID-19 status.

Check the entry requirements of the country you're visiting before you travel.

There are two ways you can get a digital NHS COVID Pass:

You can:

You need to be registered with a GP surgery to use the NHS App.

You'll be asked to create an NHS login, if you do not have one already, to obtain a digital Covid Pass either online or via the NHS App.

What is an NHS login?

Your login will generate a unique user name and password to connect you securely to your vaccination record

Your NHS login makes it easy and quick for you to access other digital health and care services, websites and apps.

NHS login registrations may take longer than usual when there are high numbers of requests. You will need to register at least 2 weeks before you want to use your pass.

How long is the NHS COVID Pass valid for?

If you download your digital NHS COVID Pass to retain in digital form, or print it as a PDF, you Pass is valid for a period of 30 days

The 30 day period refreshes every time you log in

Always check the expiry date before using it.

The NHS App may ask you to confirm your phone number when you log in. If you do not confirm it, your NHS COVID Pass will be valid for 72 hours.

You can request a paper version of your vaccination certificate by calling the UK COVID Pass Customer Service Centre on Freephone number 0808 1624 119

Paper copies do not have an expiry date.

How do I set up an NHS login to access my digital COVID Pass?

You will need:

  • A valid email address
  • a mobile phone number
  • photographic ID (for a full travel QR code) usually a passport or driving licence are required
  • your NHS number (if you have it) 

What you need to do:

  • Enter your email on the NHS Login page: https://covid-status.service.nhsx.nhs.uk
  • A 6 digit security code will be sent to your email. You will be asked to enter this code to verify your email address and continue.
  • Next you will be asked to give your mobile phone number. Another 6 digit security code will be sent by text message to your mobile phone.
  • At this point you will be able to access a ‘domestic’ QR code that lasts for 2 days, however, if you require a full Travel QR code then you will need to continue to verify your account by submitting your photo ID.
  • You will be asked to submit photo ID and then take an automated scan of your face. The scan will then be used to match your face with your photo ID.
  • Another option is to submit photo ID and a video using your device. Before you record your video, you will be shown 4 randomly generated numbers. You will be asked to repeat those 4 numbers.

Instructions will be given on how to take a face scan or record a video using the camera on your device.

  • Your identity will then be carefully checked by the NHS ID checking team and can take up to 24 hours to be verified. This can be longer at busy times. You will be emailed to let you know if the ID check has been successful.

Further details on the registration process

I do not have a smartphone, laptop or tablet: how can I get a copy of my vaccination status?

You can ask for a letter or paper version of your NHS COVID Pass to be posted to your home address.

The Isle of Man Department of Health and Social Care has commissioned the UK NHS to generate a letter version of the NHS COVID Pass for Isle of Man residents.

You can do this by calling the Freephone number 0808 1624 119 where a member of the UK NHS customer call centre team will arrange to send you a certificate.

Alternatively, ask a friend or family member with internet access to request one using the NHS website

About the NHS COVID Pass Letter

This letter is provided by the UK NHS confirming your complete Coronavirus (COVID-19) vaccinations. It is based on information held by Manx Care.

You can use this letter if you're travelling abroad or going to an event and need proof you've had your COVID-19 vaccination.

This document is important. Keep it safe. It confirms that you have been vaccinated.

You should keep the original English language version as you may be asked to show it if you travel abroad.

What is on the front of the letter?

The front of the letter contains:

  • your unique reference
  • your name
  • your address
  • your date of birth
  • which vaccine you received
  • how many doses you received
  • when and where you received each dose

Does a citizen have to be registered with an NHS GP in order to access an NHS COVID Pass?

Registration with an NHS GP:

  • is required for access to a NHS COVID Pass via the NHS App
  • is not required for access via the NHS website (nhs.uk), however users need to have an NHS number and enter demographic information via NHS login that enables a match to the Personal Demographic Service.
  • is not required for access via 119 to the request-a-letter service, however users do need to have an NHS number.

Anyone can register with a GP practice to get an NHS number. It is free to register and proof of address or immigration status, ID or an NHS number is not needed.

Can I receive a pdf (paper) version of my COVID Pass if I am not registered with a GP?

Yes. You can access a pdf version of your NHS COVID Pass via the nhs.uk website, using your NHS login account. To create a NHS login, you will need to provide your NHS number, your name, date of birth and home address.

You can find your NHS number on any letter from the NHS for example, a prescription or an appointment letter or through the online ‘Find Your NHS Number’ service.

Those who are not currently registered with a GP can still use this service.

Can I receive a COVID Pass letter if I am not registered with a GP?

Yes. You can request a NHS COVID Pass letter by calling 0808 1624 119 and providing your NHS number, your name, date of birth and home address.

You can find your NHS number on any letter from the NHS like a prescription or an appointment letter or through the online ‘Find Your NHS Number’ service. Those who are not currently registered with a GP can still use this service.

The NHS COVID Pass letter can only be sent to the address on someone’s NHS record. If your address needs updating, the easiest way to do this is via registering with a GP surgery and providing your current address.

Anyone can register with a GP and it is free to do so.

Can I get a COVID Pass via the NHS App if I am not registered with a GP?

No. The NHS App provides users with access to information and services provided by your GP. It is not possible to complete the NHS App registration process unless you are registered with a GP.

Why can I now see two barcodes in my digital NHS COVID Pass when I only saw one before?

In order to meet the European Union’s new standard for international travel, the digital NHS COVID Pass for travel will display a 2D barcode for each dose of a UK-approved vaccine.

I recently had my second dose, but my COVID-19 vaccine status has not been updated on the NHS App. How long does it take?

Your second dose of the COVID-19 vaccine should be shown on the NHS App within five to seven days.

Why have you added boosters to the NHS COVID Pass?

We recognise that some countries have started to introduce time-limits on vaccinations which qualify travellers for quarantine-free travel, and we want to make it as easy as possible for people to show their vaccine status and get the benefits that a booster provides.

If you are travelling abroad, you are able to demonstrate that you have received a booster vaccination using the NHS COVID Pass via the NHS App and the nhs.uk website.

You are able to see your booster record in the “View COVID-19 records” sections of both the Domestic and Travel COVID Pass.

When will boosters be added to the NHS COVID Pass letter for travel?

Isle of Man Government is working with NHS England to develop a COVID Pass letter which will provide non-digital proof of your booster vaccination for international travel. 

Once this is developed, the letter will show a 2D barcode for each vaccination you’ve received, including your booster vaccination.

The easiest and quickest way to demonstrate a booster vaccination for travel is by using the digital NHS COVID Pass. If you need assistance to access your digital NHS COVID Pass for travel, you can ask a family member, friend or neighbour to help. Local libraries may also have staff who can help you.​

I received an additional vaccination card when I had my booster vaccination. Is this sufficient evidence for international travel?

No. COVID-19 vaccination appointment cards are not accepted as evidence for COVID-19 vaccinations, including boosters. The only way to demonstrate your booster is via the NHS COVID Pass.

My detailed COVID-19 vaccination information on the NHS App/NHS website is showing an expiry date. Does this mean I won’t be able to use this to demonstrate my COVID-19 vaccination status after this date?

No, the expiry date relates only to the 2D barcode and not your status. The barcodes are automatically refreshed every 30 days to protect your data. Anyone wishing to use the PDF option should check the date before downloading it to check it doesn’t expire before they need it.

How long does it take to register with the NHS App in order to access my NHS COVID Pass for travel?

Downloading and registering with the NHS App can be completed in 15 minutes. However, the process usually requires extra proof of identity such as a passport or driving licence and roughly a third of registrations require manual verification of identity.

Depending on demand, this may take a week or more. This is required because the NHS App is enabling access to sensitive information.

We recommend that citizens register with the app in advance of booking international travel.

Get advice about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings

Why has the "Domestic" option been introduced in the COVID Pass section of the NHS App?

The Domestic option should be used by people who are attending venues that are operating under the UK government’s mandatory certification policy. The Domestic option is also available to organisations who wish to implement a certification process as part of their COVID-19 risks mitigation measures.

Using the “Domestic” option, customers will be able to demonstrate their COVID status, including vaccination results, to gain entry to the venue or event they are visiting.

What happens if I have no internet connection to my smartphone?

If there is no internet connection then the NHS App cannot use the NHS Login which means you will not be able to generate the certificate in real-time. It is possible to generate a certificate via the NHS COVID Pass app or NHS website (nhs.uk) and download a PDF to your phone, email this to yourself or print it directly (from the website).

This could be done in advance of needing it.

What happens if the NHS App goes down?

It is always possible that there may be an incident beyond the control of the NHS, such as an internet outage.

This would make it impossible to generate the digital NHS COVID Pass in real-time. For this reason, citizens are advised to generate a certificate via the NHS App or NHS website (nhs.uk) in advance of needing it and then download a PDF to their phone, email it to themselves or print it directly (from the website).

The 2D barcode in the NHS COVID Pass is updated automatically, so citizens who are using a PDF should check the expiry date before they need it and, if necessary, generate a new one.

Can I get my COVID Pass or vaccination letter in another language?

The Covid Pass online service and the Freephone 0808 1624119 letter request service will go live with English only to begin with.

If you make an online request for a letter there may be an option to select a different language, but since this service is under development it isn’t activated. So for the time being, Manx residents should not select any other option than English, as letters cannot currently be provided in other languages.

If you select another language and do not receive a letter, that may be the reason - so you may need to re-submit your request for an English only version.

How long does it take to receive my paper COVID Pass?

You should receive your paper vaccination certificate in the post within 5 working days of your request. Any local bank holidays or postal service interruption may add a delay to your receiving your NHS COVID Pass Letter.

I haven't received my requested COVID Pass but received a text/email/letter notification confirming there is an error. What should I do next?

You may have received a text message, email or letter informing you what to do next where there is an issue with your vaccination record. You will ONLY be contacted using your default contact details held by Manx Care.

Please follow the advice contained within your error notification text, email or letter.

I haven't received my requested COVID Pass, and have not received any error notification by email or text. 

This may be because:

  • You requested a non-English version (which is not currently available, please resubmit your request for an English version)
  • Your personal data doesn’t match the Isle of Man information

When requesting a paper letter either online or by phone, personal details such as your name, date of birth and postcode must match the records held by the Isle of Man.

It matched, your COVID Pass will be produced and posted to you.

If your personal details have changed and your data is not up to date, your request cannot be processed. If after 5 working days you haven't received your NHS COVID Pass Letter, please contact the Manx Care Resolution Team directly on 01624 650700 who will be able to advise you further.

Can I obtain an NHS COVID Pass or vaccination letter if I had one dose of vaccine in the Isle of Man and the other in England?

Yes. Vaccination information from the Isle of Man and England is being added to the UK NHS central database. This database creates a vaccination record for each person. 

Can I obtain an NHS COVID Pass or vaccination letter if I had one dose of vaccine in the Isle of Man and the other in Scotland, Northern Ireland, Ireland, Wales, Europe or in another country?

No, you cannot automatically view your COVID Pass record via the digital COVID Pass website or request a paper copy.

Please contact Manx Care COVID Resolution Team on 650700 for advice and guidance. 

Will the NHS COVID Pass be available to people who have only had one dose of the vaccine?

Vaccination status shown on the COVID Pass or letters will be for a full course of vaccine, as approved by the MHRA.

In most cases that will be for two doses of vaccine, but a full course is given in one dose of certain vaccines.

Why is my digital downloadable pdf pass with QR code only valid for 30 days?

This is a self-generating pass accessible via the NHS login. Since this pass is generated and printed by an individual on their own device, its 30 day validity is a security measure. As the pass may be distributed to others electronically, the short validity helps reduce the risk of misuse.

If your travel requires a COVID Pass for longer than 30 days, you can use your NHS login to generate a new Pass. This will be valid for another 30 days, as a 30 day pass is generated each time you refresh it.

Alternatively you may wish to request a paper version of the COVID Pass, which will expire after 30 days. The document has built-in security measures to support its authenticity and is posted to the applicant’s address on their GP record.

To obtain a paper certificate by mail please call 0808 1624 119 – this is open 24 hours a day, 7 days a week, 365 days a year.

You can also request this paper certificate online.

The paper certificate should be with you within 5 working days of making a request.

I have applied for and received the NHS COVID Pass vaccination certificate online. Why is mine valid for two days and not 30?

When you access the NHS Covid pass service there are two options:

  • domestic Pass
  • travel Pass

The domestic pass is for use at UK events such as football matches and is issued with a limited duration.

The travel pass is intended to be used for air and sea travel when crossing country borders. Please check any particular requirements of the country that you are visiting.

You need an NHS login to apply for either pass, and to get this you will need to provide personal information to verify your identity. Less personal information is required for the two day pass than for the 30 day pass.

For a 30 day pass you will need to provide photo identification, such as an image of your passport or driving licence, and there are a number of other steps to validate your login.

The simpler procedure for a two day pass allows you to swiftly generate your vaccination status in order to attend an event such as a football match. The domestic pass is not intended for international travel.

Please note that you will not be able to generate a 30 day pass until you have verified yourself with a passport or other specified photo ID.

Both passes can be regenerated each time you request them. You can request them as often as you like.

You can also request a paper certificate for travel purposes which is sent by mail to your home address.

To obtain a paper certificate by mail please call 0808 1624 119 – this is open 24 hours a day , 7 days a week, 365 days a year.

You can also request this paper certificate online.

The paper certificate should be with you within 5 working days of making a request.

I have recently received an email offering me a NHS COVID Pass for a fee: is it genuine?  

No, there is no fee for obtaining vaccination status from NHS COVID Pass or through a letter requested via the customer call centre. 

What other data can I see on NHS Login?

NHS login allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password.

NHS login follows the UK government's data storage standards to keep your information private and secure. For more information visit the NHS login privacy policy

Who authorised the sharing of my data? 

The IOM Department of Health and Social Care has established the extension of the UK COVID Pass Service for residents on the Isle of Man, currently in respect of the provision of an internationally-recognised COVID Pass vaccination certificate.

The IOM DHSC has contracted Manx Care to share vaccination data to the NHS who are providing Isle of Man Residents with the COVID Pass Service directly.

The Isle of Man Department of Health and Social Care and Manx Care have duties under the IOM National Health Service Act 2001 and the Manx Care Act 2021 to continue to promote in the Island a comprehensive health service designed to secure improvement in:

  1. the physical and mental health of the people of the Island, and
  2. the prevention, diagnosis and treatment of illness, 

In fulfilling these duties in the public interest, the vaccination data has been shared (with an opt-out objection to processing by the resident – the data subject) by Manx Care to UK NHS.  This processing is further recognised as lawful under the GDPR legislation, in particular:

Article 6 Applied GDPR

            6(1)(e) - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

            Article 9 Applied GDPR

            9(2)(i) - processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of Union or Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject, in particular professional secrecy. 

How do I opt out or object to the processing of my vaccination data?

Isle of Man residents have the right to prevent the processing of their vaccination information under data protection legislation.

Anyone who does not wish their vaccination data to be shared with the NHS for the COVID Pass service should opt-out using the online form accessed on this page:

https://www.gov.im/about-the-government/statutory-boards/manx-care/covid-19-vaccination-certificate/ 

Who can see my vaccination data?

Your vaccination data can be seen by your GP, as he or she holds your medical record.

Your vaccination data may also be viewed by the Manx Care COVID Pass Resolution team if you request help to resolve errors in access to your vaccination status or to update personal details held on your record. 

What else will my vaccination data be used for? 

Your vaccination data will only be used to provide you with a digital and/or paper copy. Your vaccination data will not be used for any other purpose by the NHS.

How under GDPR is my vaccination data shared without my explicit consent?

The Privacy Statement relating to data provided for the vaccination certificate for Isle of Man Residents is available here: https://www.gov.im/about-the-government/statutory-boards/manx-care/covid-19-vaccination-certificate-privacy-statement/

For the production of the internationally recognised NHS COVID Pass please refer to the NHS COVIS Pass Privacy Notice:

https://covid-status.service.nhsx.nhs.uk/help/privacy-notice/ 

What number do I call to get a COVID Pass letter?

If calling from the Isle of Man, residents MUST use the long Freephone number 0808 1624 119 and select the Isle of Man option. If calling from the UK, residents should call 119 and select the Isle of Man option. 

Can I request a large type or Braille COVID Pass?

Yes, this can be requested either using the online letter request or calling Freephone number 0808 1624 119.

Can I request a COVID Pass on behalf of another person? 

Yes, this can be done following the letter request process by either calling freephone number 0808 1624 119 or completing an online paper request. 

Data Protection Privacy statements

Manx Care on the Isle of Man is responsible for processing your personal data for the purposes of providing you with confirmation of your COVID-19 vaccination status via the NHS COVID Pass service. To find out more, you can access the Manx Care NHS COVID Pass Privacy Notice

NHS COVID Pass Privacy Notice is available within the guidance

The UK Department for Health and Social Care (DHSC) is the Data Controller and is responsible for

processing your personal data for the purposes of the NHS COVID Pass. To find out more you can access the UK DHSC Privacy Notice