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NHS COVID Pass for Isle of Man residents

Vaccination certificate for international travel 

1 December 2021

Isle of Man residents are now able to view their COVID Pass on the NHS App.

Anyone wishing to use the app will need to set up an NHS login if they don’t already have one.

For access to the COVID Pass for travel abroad, users need to take additional steps to prove their identity, and these are explained in the COVID Pass FAQs on and on the NHS UK website page.

For more, please read: NHS App for vaccination certificates extended to Isle of Man

The NHS COVID Pass is now available for Isle of Man residents.

The Pass provides proof of your vaccination status in a secure format which is internationally recognised. It can be used for international travel to show that you have received a full course of the COVID-19 vaccine.  

Residents can now go online to get a digital NHS COVID Pass or request to have a paper vaccination certificate sent to them. A digital pass can be downloaded and saved via a home computer, laptop or mobile device. Anyone who is unable to access their pass in this way can request a secure paper copy of their vaccination certificate.

Access to NHS COVID Pass for Isle of Man residents has been developed by NHSx in partnership with the Isle of Man Government and UK partner organisations.

To create a digital COVID Pass you will first need to register with the NHS and create a unique login, to ensure secure access to your personal vaccination record online. To do this you will need internet access, a mobile phone and an email address.

The UK COVID Pass customer service centre will process requests for paper vaccination certificates from Isle of Man residents. No login is required to request a paper copy of your certificate.

To request a letter call Freephone number 0808 1624 119 – do not call if you’re travelling in more than 4 weeks’ time. Do not call short number “119” – this is for callers in the UK only, when calling from the Isle of Man you must dial the longer Freephone number.

Please note NHS App is not currently available for Isle of Man residents 

Demand for NHS COVID Pass is expected to be high, and residents are asked only to access the new services if they plan to travel within the next month.

 It is likely that some people will experience difficulty in obtaining their COVID Pass, usually due to an error in data records, or because personal details held on your record need to be updated.

We recognise there will be teething problems so please be reassured, help is at hand!

Manx Care has put in place a COVID Pass Resolution Team to deal with queries and assist in updating patient records, where this has prevented a Pass being produced.

If you cannot create a digital COVID pass, you will automatically be informed of the reason by text, email or letter and advised of the next step.

Please read our extensive Frequently Asked Questions below for further information about NHS COVID pass for Isle of Man residents:

What is the NHS COVID Pass?

The NHS Covid Pass for Isle of Man residents provides evidence of your double vaccination status. 

You can use the NHS COVID Pass if you're travelling abroad or going to an event and need proof you've had your COVID-19 vaccination.

If you have internet access and a smartphone, tablet or a computer, you can view and save your digital NHS COVID Pass online or print it as a PDF document.

The pass can be used for international travel, where this evidence is required.

How do I obtain a NHS COVID Pass?

The NHS Covid Pass for Isle of Man residents provides evidence of your double vaccination status. 

Online using the NHS COVID Pass online service using your NHS Login to download your COVID Pass (Pass is valid for 30 days)

Request a paper version by calling the UK COVID Pass Customer Service Centre on Freephone number 0808 1624 119

How do I obtain a digital NHS COVID Pass now

You can access your COVID Pass through the NHS COVID Pass website

You will need to register online first and consent to the NHS terms and conditions for this service. This will provide you with your NHS login.

Once you are registered and logged in, you will be able to visit the COVID Pass website and view your COVID vaccination status.

You can download your status to retain in digital form or print it as a PDF document. Please note this version is valid only for a period of 30 days

How do I set up an NHS login to access my COVID Pass?

You will need:

  • A valid email address
  • a mobile phone number
  • photographic ID (for a full travel QR code)
  • your NHS number (if you have it) 

What you need to do:

  • Enter your email on the NHS Login page:
  • A 6 digit security code will be sent to your email. You will be asked to enter this code to verify your email address and continue.
  • Next you will be asked to give your mobile phone number. Another 6 digit security code will be sent by text message to your mobile phone.
  • At this point you will be able to access a ‘domestic’ QR code that lasts for 2 days, however, if you require a full Travel QR code then you will need to continue to verify your account by submitting your photo ID.
  • You will be asked to submit photo ID and then take an automated scan of your face. The scan will then be used to match your face with your photo ID.
  • Another option is to submit photo ID and a video using your device. Before you record your video, you will be shown 4 randomly generated numbers. You will be asked to repeat those 4 numbers.

Instructions will be given on how to take a face scan or record a video using the camera on your device.

  • Your identity will then be carefully checked by the NHS ID checking team and can take up to 24 hours to be verified. This can be longer at busy times. You will be emailed to let you know if the ID check has been successful.

Further details on the registration process

I do not have a smartphone, laptop or tablet: how can I get a copy of my vaccination status?

You can ask for a letter or paper version of your NHS COVID Pass to be posted to your home address.

The Isle of Man Department of Health and Social Care has commissioned the UK NHS to access and generate Isle of Man Residents COVID Pass by letter.

You can do this by calling the Freephone number 0808 1624 119 where a member of the UK NHS customer call centre team will arrange to send you a certificate.

Alternatively, ask a friend or family member with internet access to request one using the NHS website

About the NHS COVID Pass Letter

This letter is provided by the UK NHS confirming your complete Coronavirus (COVID-19) vaccination. It is based on information held by Manx Care.

You can use this letter if you're travelling abroad or going to an event and need proof you've had your COVID-19 vaccination.

This document is important. Keep it safe. It confirms that you have been vaccinated.

You should keep the original English language version as you may be asked to show it if you travel abroad.

What is on the front of the letter

The front of the letter contains:

  • your unique reference
  • your name
  • your address
  • your date of birth
  • which vaccine you received
  • how many doses you received
  • when and where you received each dose

Can I get my COVID Pass or vaccination letter in another language?

The Covid Pass online service and the Freephone 0808 1624119 letter request service will go live with English only to begin with.

If you make an online request for a letter there may be an option to select a different language, but since this service is under development it isn’t activated. So for the time being, Manx residents should not select any other option than English, as letters cannot currently be provided in other languages.

If you select another language and do not receive a letter, that may be the reason - so you may need to re-submit your request for an English only version.

How long does it take to receive my paper COVID Pass?

You should receive your paper vaccination certificate in the post within 5 working days of your request. Any local bank holidays or postal service interruption may add a delay to your receiving your NHS COVID Pass Letter.

I haven't received my requested COVID Pass but received a text/email/letter notification confirming there is an error. What should I do next?

You may have received a text message, email or letter informing you what to do next where there is an issue with your vaccination record. You will ONLY be contacted using your default contact details held by Manx Care.

Please follow the advice contained within your error notification text, email or letter.

I haven't received my requested COVID Pass, and have not received any error notification by email or text. 

This may be because:

  • You requested a non-English version (which is not currently available, please resubmit your request for an English version)
  • Your personal data doesn’t match the Isle of Man information

When requesting a paper letter either online or by phone, personal details such as your name, date of birth and postcode must match the records held by the Isle of Man.

It matched, your COVID Pass will be produced and posted to you.

If your personal details have changed and your data is not up to date, your request cannot be processed. If after 5 working days you haven't received your NHS COVID Pass Letter, please contact the Manx Care Resolution Team directly on 01624 650700 who will be able to advise you further.

Can I obtain an NHS COVID Pass or vaccination letter if I had one dose of vaccine in the Isle of Man and the other in England?

Yes. Vaccination information from the Isle of Man and England is being added to the UK NHS central database. This database creates a vaccination record for each person. 

Can I obtain an NHS COVID Pass or vaccination letter if I had one dose of vaccine in the Isle of Man and the other in Scotland, Northern Ireland, Ireland, Wales, Europe or in another country?

No, you cannot automatically view your COVID Pass record via the digital COVID Pass website or request a paper copy.

Please contact Manx Care COVID Resolution Team on 650700 for advice and guidance. 

Will the NHS COVID Pass be available to people who have only had one dose of the vaccine?

Vaccination status shown on the COVID Pass or letters will be for a full course of vaccine, as approved by the MHRA.

In most cases that will be for two doses of vaccine, but a full course is given in one dose of certain vaccines.

Why is my digital downloadable pdf pass with QR code only valid for 30 days?

This is a self-generating pass accessible via the NHS login. Since this pass is generated and printed by an individual on their own device, its 30 day validity is a security measure. As the pass may be distributed to others electronically, the short validity helps reduce the risk of misuse.

If your travel requires a COVID Pass for longer than 30 days, you can use your NHS login to generate a new Pass. This will be valid for another 30 days, as a 30 day pass is generated each time you refresh it.

Alternatively you may wish to request a paper version of the COVID Pass, which doesn’t have an expiry date. The document has built-in security measures to support its authenticity and is posted to the applicant’s address on their GP record.

To obtain a paper certificate by mail please call 0808 1624 119 – this is open 24 hours a day, 7 days a week, 365 days a year.

You can also request this paper certificate online.

The paper certificate should be with you within 5 working days of making a request.

I have applied for and received the NHS COVID Pass vaccination certificate online. Why is mine valid for two days and not 30?

When you access the NHS Covid pass service there are two options:

  • domestic Pass
  • travel Pass

The domestic pass is for use at UK events such as football matches and is issued with a limited duration.

The travel pass is intended to be used for air and sea travel when crossing country borders. Please check any particular requirements of the country that you are visiting.

You need an NHS login to apply for either pass, and to get this you will need to provide personal information to verify your identity. Less personal information is required for the two day pass than for the 30 day pass.

For a 30 day pass you will need to provide photo identification, such as an image of your passport or driving licence, and there are a number of other steps to validate your login.

The simpler procedure for a two day pass allows you to swiftly generate your vaccination status in order to attend an event such as a football match. The domestic pass is not intended for international travel.

Please note that you will not be able to generate a 30 day pass until you have verified yourself with a passport or other specified photo ID.

Both passes can be regenerated each time you request them. You can request them as often as you like.

You can also request a paper certificate for travel purposes which is sent by mail to your home address.

To obtain a paper certificate by mail please call 0808 1624 119 – this is open 24 hours a day , 7 days a week, 365 days a year.

You can also request this paper certificate online.

The paper certificate should be with you within 5 working days of making a request.

I have my NHS COVID Pass with a QR code. Do I still need to apply an Exemption to travel to the Isle of Man?

Yes. The NHS COVID Pass can be used as evidence when applying for a Vaccination Exemption. Once your Vaccination Exemption has been approved, you will receive an email automatically granting you a Manx Entry Permit. The email will also contain 2 reference numbers:

  • Vaccination Exemption
  • Manx Entry Permit

You will be required to complete a Landing Card within 48 hours prior to your arrival.

Once the Landing Card is complete, this will generate a QR code which is different to the NHS QR code.

The NHS COVID Pass provides evidence of your vaccinations. It is issued by the UK NHS and can be used for international travel where needed. It can also be used for the vaccination exemption form when applying to enter the Isle of Man on Pathway 1: no isolation or testing.

The QR code on the NHS COVID Pass contains information about your vaccinations, including the type of vaccination, batch numbers, dates of vaccination and where they were administered.

The Manx Entry Permit is part of our current Travel and Borders arrangements and is issued by the Isle of Man Travel Notification Service. The Permit is required for those entering the Isle of Man under specific exemptions.

The QR code, issued on completion of the Landing Card contains information about the exemption that you have been granted to enter the Isle of Man.

More information about Travel and Borders can be found on our Travel to the Isle of Man page.

I have recently received an email offering me a NHS COVID Pass for a fee: is it genuine?  

No, there is no fee for obtaining vaccination status from NHS COVID Pass or through a letter requested via the customer call centre. 

What other data can I see on NHS Login?

NHS login allows you to access lots of different health and care websites and apps with just one set of login details. You can securely access many digital health and care services with one email address and password.

NHS login follows the UK government's data storage standards to keep your information private and secure. For more information visit the NHS login privacy policy

Who authorised the sharing of my data? 

The IOM Department of Health and Social Care has established the extension of the UK COVID Pass Service for residents on the Isle of Man, currently in respect of the provision of an internationally-recognised COVID Pass vaccination certificate.

The IOM DHSC has contracted Manx Care to share vaccination data to the NHS who are providing Isle of Man Residents with the COVID Pass Service directly.

The Isle of Man Department of Health and Social Care and Manx Care have duties under the IOM National Health Service Act 2001 and the Manx Care Act 2021 to continue to promote in the Island a comprehensive health service designed to secure improvement in:

  1. the physical and mental health of the people of the Island, and
  2. the prevention, diagnosis and treatment of illness, 

In fulfilling these duties in the public interest, the vaccination data has been shared (with an opt-out objection to processing by the resident – the data subject) by Manx Care to UK NHS.  This processing is further recognised as lawful under the GDPR legislation, in particular:

Article 6 Applied GDPR

            6(1)(e) - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

            Article 9 Applied GDPR

            9(2)(i) - processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of Union or Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject, in particular professional secrecy. 

How do I opt out or object to the processing of my vaccination data?

Isle of Man residents have the right to prevent the processing of their vaccination information under data protection legislation.

Anyone who does not wish their vaccination data to be shared with the NHS for the COVID Pass service should opt-out using the online form accessed on this page: 

Who can see my vaccination data?

Your vaccination data can be seen by your GP, as he or she holds your medical record.

Your vaccination data may also be viewed by the Manx Care COVID Pass Resolution team if you request help to resolve errors in access to your vaccination status or to update personal details held on your record. 

What else will my vaccination data be used for? 

Your vaccination data will only be used to provide you with a digital and/or paper copy. Your vaccination data will not be used for any other purpose by the NHS.

How under GDPR is my vaccination data shared without my explicit consent?

The Privacy Statement relating to data provided for the vaccination certificate for Isle of Man Residents is available here:

For the production of the internationally recognised NHS COVID Pass please refer to the NHS COVIS Pass Privacy Notice: 

What number do I call to get a COVID Pass letter?

If calling from the Isle of Man, residents MUST use the long Freephone number 0808 1624 119 and select the Isle of Man option. If calling from the UK, residents should call 119 and select the Isle of Man option. 

Can I request a large type or Braille COVID Pass?

Yes, this can be requested either using the online letter request or calling Freephone number 0808 1624 119.

Can I request a COVID Pass on behalf of another person? 

Yes, this can be done following the letter request process by either calling freephone number 0808 1624 119 or completing an online paper request. 

Data Protection Privacy statements

Manx Care on the Isle of Man is responsible for processing your personal data for the purposes of providing you with confirmation of your COVID-19 vaccination status via the NHS COVID Pass service. To find out more, you can access the Manx Care NHS COVID Pass Privacy Notice

NHS COVID Pass Privacy Notice is available within the guidance

The UK Department for Health and Social Care (DHSC) is the Data Controller and is responsible for

processing your personal data for the purposes of the NHS COVID Pass. To find out more you can access the UK DHSC Privacy Notice